Exterior of the Holocaust Center of Florida

Welcome to the Holocaust Memorial Resource & Education Center of Florida!

Visitor Guidelines

The health and safety of our visitors, staff and volunteers is of the utmost importance to us!  To help reduce the risk of transmission of COVID-19, we are reopening on a limited basis with new measures designed for your safety. 

Please review our new guidelines as you plan your visit:

Reservations are required: Free tickets are required to enter the museum. Tickets are limited to groups of 5 or less and entry has been staggered to every 15 minutes to maintain safety. For groups of more than five people, please call the museum at 407-628-0555 to make special arrangements.  Click here to make your reservation.

Face coverings: All visitors ages two and older are required to wear a face covering that covers the nose, mouth and is secure under the chin. Face coverings should adhere to CDC guidelines and should not contain an exhalation valve. Gaiters and face coverings that do not secure under the chin, such as open bandanas, are not permitted.

Maintain social distance: We ask that all visitors stay at least six feet away from visitors outside of your party.  We have installed stickers on the floor to illustrate the appropriate distance.

Wash or sanitize hands: Hand sanitizing stations are available throughout the museum to enable you to sanitize your hands after touching any surface.

Check in process:  All visitors will need to check in at the Jewish Community Center (JCC) entrance prior to coming to the Holocaust Center.  Each visitor must have a valid photo ID (driver’s license, valid government issued ID, or passport) from any country. They will assist with the health screening.

Complete a health screening: All staff, volunteers and visitors will have their temperature checked and will be asked the following health screening questions. Note that we are only asking these health screening questions in response to the public safety threat posed by the COVID-19 pandemic. The Holocaust Center is not requesting you provide any underlying medical information in response to these questions such as medical conditions or private health information. Only yes or no answers are required.

  • Have you been in direct contact with anyone who is COVID-19 positive or suspected of being COVID-19 positive?
  • Do you have any of the following COVID-19 symptoms:
    • Fever of 100.4 degrees or above or possible fever-like symptoms such as alternating chills and sweating or muscle or body aches that are not exercise related
    • New cough (not a chronic cough or your normal seasonal allergies)
    • Trouble breathings or shortness of breath
    • Sore throat
    • New loss of taste or smell
    • Headache
If you answer yes to any of the questions above or feel ill, we ask that you not visit the museum until you are feeling better.


The Holocaust Center has taken the following steps to ensure the safety of our visitors, staff and volunteers:

  • Hand sanitizing stations are available at the entrance and throughout the museum.
  • Signage is posted to remind visitors to maintain six feet of social distance throughout the museum.
  • We have created a one-way traffic flow.
  • Our staff and cleaning team is frequently cleaning high touch surfaces
  • The building’s HVAC system has been upgraded with enhanced air filtration.

COVID-19 is an easily spread infection that is believed to mainly spread from person-to-person contact. The Holocaust Center has implemented enhanced health and safety measures; however, we cannot guarantee a visitor will not contract COVID-19 while visiting the museum. Your risk of contracting COVID-19 may increase by visiting the museum or any other public place. By visiting the museum, you voluntarily assume all risks related to COVID-19 exposure.

You must abide by all instructions when visiting the museum, including those posted on the Holocaust Center’s website and premises, as well as any instructions provided by our staff or volunteers during your visit. If you fail to follow the Holocaust Center’s instructions, you may be denied entry or required to leave the premises.

The Holocaust Center does offer an audio tour of two of our exhibits.  For your safety, it is recommended that you bring your own headset.  The tour can be played on speaker; however, the experience is better with a headset.

We appreciate your cooperation in doing your part to help us reduce the spread of COVID-19.